This Privacy Policy describes how Postnikoff Built Ltd ("we," "us," or "our"), a custom home builder based in Castlegar, BC, collects, uses, and protects personal information gathered through our website at www.postnikoffbuilt.ca (the "Site") and through our consultation and construction services.
We are committed to protecting your privacy in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the British Columbia Personal Information Protection Act (PIPA).
Purpose
The purpose of this Privacy Policy is to inform you of:
- The personal information we collect;
- How we use your information;
- Who may access your information;
- Your rights regarding your information; and
- Our cookie practices.
This Privacy Policy applies alongside the terms and conditions of our Site and any service agreements we enter into with clients.
Consent
By using our Site or engaging our services, you consent to:
- The terms set out in this Privacy Policy; and
- The collection, use, and retention of the personal information described below.
Withdrawal of Consent
You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services to you.
To withdraw consent, please contact our privacy officer using the contact information provided at the end of this Privacy Policy.
Personal Information We Collect
We only collect personal information that is necessary for the purposes described in this Privacy Policy. We will not collect additional information without notifying you first.
Information Collected Automatically
When you visit our Site, we may automatically collect:
- IP address;
- General geographic location;
- Pages viewed and links clicked; and
- Browser type and device information.
Information You Provide Directly
When you fill out a consultation request form, contact us, or schedule a service, we may collect:
- First and last name;
- Email address;
- Phone number;
- Property address or project location; and
- Project details and preferences.
How We Use Your Information
We use the information we collect strictly for the following purposes:
Automatically Collected Information
- Website analytics and performance monitoring; and
- Improving Site functionality and user experience.
Information You Provide
- To respond to consultation requests and inquiries;
- To schedule and deliver construction and home-building services;
- To prepare quotes, contracts, and project documentation;
- To communicate project updates, timelines, and milestones; and
- To send relevant service-related communications.
We will not use your information beyond what is disclosed in this Privacy Policy.
Who We Share Your Information With
Team Members
We may share your information with members of our team who reasonably need access to it in order to deliver services to you, coordinate construction activities, or fulfill contractual obligations.
Third-Party Service Providers
We may engage trusted third-party service providers to assist in operating our Site, scheduling consultations, managing communications, or processing payments. These providers are only permitted to use your personal information to perform services on our behalf and are required to protect it in accordance with applicable privacy laws.
Other Disclosures
We will not sell your personal information. We may disclose it in the following limited circumstances:
- If required by law or legal process;
- To establish, exercise, or defend legal claims;
- To protect the rights, property, or safety of Postnikoff Built Ltd, our clients, or the public; and
- To a buyer or successor in the event of a sale, merger, or transfer of our business.
If you follow links from our Site to third-party websites, we are not responsible for their privacy practices.
How Long We Retain Your Information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. For construction projects, this typically includes the duration of any applicable warranty or limitation period under BC law.
You will be notified if your information is kept beyond the period reasonably necessary for the original purpose.
How We Protect Your Information
We take reasonable and appropriate steps to protect the personal information we hold. This includes:
- Restricting access to personal information to authorized personnel who need it to perform their duties;
- Using industry-standard encryption for data in transit and at rest;
- Working with reputable, secure platforms for website hosting, scheduling, and communications; and
- Not storing credit card or banking information on our own servers. All payment transactions are handled by PCI DSS-compliant third-party processors.
While we follow generally accepted security standards, no method of transmission over the Internet is 100% secure. We are unable to guarantee absolute security, but we are committed to protecting your information to the best of our ability.
Children's Privacy
Our Site and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a child under 16, we will delete it promptly.
Parents or guardians who believe their child's information may have been collected may contact our privacy officer.
Your Rights
As a resident of British Columbia or Canada, you have the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your information, subject to legal obligations;
- Withdraw consent to certain uses of your information; and
- Lodge a complaint with the Office of the Information and Privacy Commissioner of British Columbia.
To exercise any of these rights, please contact our privacy officer using the information below.
Opting Out of Marketing Communications
If you have opted in to receive marketing emails or SMS messages from us, you may opt out at any time by:
- Clicking "Unsubscribe" in any marketing email; or
- Replying "STOP" to any marketing SMS message.
Opting out of marketing communications will not affect our ability to send you transactional or service-related communications necessary to fulfill an active project or agreement.
Cookie Policy
Cookies are small files stored on your device by websites you visit. They help us improve your experience on our Site. You can configure your browser to notify you when cookies are set or to block them entirely, though doing so may affect Site functionality.
We use the following types of cookies:
Functional Cookies
Used to remember your preferences and selections across visits to improve your experience on our Site.
Analytical Cookies
Used to understand how visitors interact with our Site, including which pages are visited and how long visitors stay. This helps us improve content and layout.
Third-Party Cookies
Set by third-party services we use (such as analytics or scheduling tools) to analyze traffic, track performance, and support marketing efforts. These third parties have their own privacy policies governing their use of cookies.
Do Not Track
Our Site does not currently respond to "Do Not Track" signals from web browsers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Effective Date" at the top of this policy will be updated accordingly.
Continued use of our Site or services following any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact our Privacy Officer:
Postnikoff Built Ltd — Privacy Officer
We will respond to privacy-related requests within 30 days of receipt.